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STORE POLICY

CUSTOMER CARE

At BM Pro Supplies, customer satisfaction is our priority. By purchasing from us, you agree to the following store policies:

  • Full payment is required before orders are processed and dispatched.

  • Prices are subject to change without prior notice.

  • Product availability is subject to stock levels.

  • Customers are responsible for providing accurate delivery and contact information.

  • Orders cannot be cancelled once they have been processed or dispatched.

  • Any damaged, defective, or incorrect items must be reported within 48 hours of delivery.

  • Returns and exchanges are subject to our Shipping & Returns Policy.

  • BM Pro Supplies reserves the right to refuse service or cancel orders where necessary.

We are committed to providing quality products, reliable service, and a professional customer experience across South Africa

PRIVACY & SAFETY

At BM Pro Supplies, we value your privacy and are committed to protecting your personal information while providing a safe and secure shopping experience.

Privacy

  • Any personal information collected, including your name, contact details, and delivery address, is used solely for processing orders and providing customer support.

  • We do not sell, trade, or share your personal information with third parties except where necessary to complete deliveries, process payments, or comply with legal requirements.

  • Customer information is stored securely and handled with strict confidentiality.

  • By using our website and services, you consent to the collection and use of your information in accordance with this policy.

Safety

  • We are committed to supplying quality products that meet industry standards where applicable.

  • Customers are responsible for using all products safely and according to the manufacturer's instructions and guidelines.

  • Equipment should only be operated by qualified or responsible individuals where necessary.

  • BM Pro Supplies shall not be held liable for injuries, damages, or losses resulting from improper use, misuse, negligence, or unauthorized modifications to products supplied.

  • Customers are encouraged to inspect products upon delivery and report any defects or safety concerns immediately.

Your trust and safety remain our top priorities as we continue to provide reliable industrial, commercial, and catering equipment solutions across South Africa.

WHOLESALE INQUIRIES

PAYMENT METHODS

BM Pro Supplies welcomes wholesale and bulk order enquiries from businesses, retailers, event companies, catering businesses, and resellers across South Africa.

We offer competitive pricing, reliable supply solutions, and dedicated support for large-volume purchases of industrial, commercial, catering, and event equipment.

For wholesale pricing, product availability, and partnership opportunities, please contact our team and we will be happy to assist you with your requirements.

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